Privacy Policy

1. Introduction

Altus Minds LLC ("we," "our," or "us") operates AltusVine, a data analytics platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using AltusVine, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, password, and organization details
• Payment Information: Billing details processed securely through our payment processor (Stripe)
• Database Connections: Connection details for your PostgreSQL databases (credentials are encrypted)
• User Content: Queries, dashboards, charts, and other data you create using the Service

2.2 Information Collected Automatically

• Usage Data: How you interact with the Service, including features used and time spent
• Device Information: Browser type, IP address, operating system, and device identifiers
• Cookies: We use cookies to maintain your session and improve your experience
• Log Data: Server logs including access times, pages viewed, and error reports

2.3 Your Database Data

When you connect your PostgreSQL database to AltusVine, we access and process your data to provide the Service. We retrieve schema information, execute queries you submit, and cache query results for visualization purposes. We do not access your database except as necessary to provide the Service features you request.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your transactions and manage your subscription
• Send you technical notices, updates, and security alerts
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns to improve the Service
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Use
• Send you marketing communications (with your consent, where required)

4. Data Storage and Security

We take data security seriously and implement industry-standard measures to protect your information:

• Encryption: Sensitive data including database credentials are encrypted at rest
• Secure Transmission: All data is transmitted over HTTPS/TLS
• Access Controls: Strict access controls limit who can access your data
• Regular Backups: We perform regular backups to prevent data loss
• Security Monitoring: We monitor our systems for security threats

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who help us provide the Service (e.g., hosting, payment processing, email delivery)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of our users
• With Your Consent: When you explicitly consent to sharing your information

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. When you cancel your subscription, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, tax, or regulatory purposes. You can request deletion of your data at any time by contacting us.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Cookies: Control cookies through your browser settings

To exercise these rights, please contact us at support@altusvine.com.

8. Third-Party Services

AltusVine integrates with third-party services:

• Stripe: For payment processing (subject to Stripe's privacy policy)
• OpenAI: For AI-powered features (subject to OpenAI's privacy policy)
• Email Service: For sending transactional and marketing emails

These third parties have their own privacy policies. We are not responsible for their practices and encourage you to review their policies.

9. Children's Privacy

AltusVine is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using AltusVine, you consent to the transfer of your information to the United States and other countries where we operate.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information. We do not sell your personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Altus Minds LLC
Email: support@altusvine.com
Address: California, USA