01
Quiet deterioration, not just churn prediction
Follow a relationship from $1,000 to $900 to $700 to $500 while there is still time to understand the change and decide what to do.
90 days agoToday
All solutions
For B2B SaaS and subscription businesses
Most of your accounts do not have a human owner. That does not mean nobody should be watching.
Dashboards show what happened. Customer Intelligence helps you see which relationships are changing, why the change matters, and where a human should look next.
The pattern
At scale, deterioration is gradual: spend compresses, usage narrows, and the gaps between meaningful sessions widen. A single health score hides that trajectory. A portfolio view makes it visible.
Spend compressionUsage narrowingActivity-gap expansionExpectation gaps
What becomes possible
Move from scattered signals to a place where judgment can start.
02
An attention queue ranked for judgment
Bring impact, confidence, recency, and evidence coverage into one worklist so teams spend their time where it can matter most.
Attention queueImpact
Northstar Labs$12.5k
Orbit Works$8.2k
Pioneer HealthWatch
03
An evidence chain, not a black-box score
Open the signals, observations, time windows, and source context behind each surfaced account. Missing evidence stays visible.
Evidence chain
Observed
Spend contracted over three periods
Spend contracted over three periods
Associated
Usage breadth narrowed to one workflow
Usage breadth narrowed to one workflow
Unknown
Support context is not connected
Support context is not connected
04
Context beyond the individual account
Compare a customer with a valid, tenant-local cohort so a company-wide slowdown is not mistaken for an account-specific problem.
AccountPeer cohort
Before
“You check dashboards Monday morning and notice churn spiked two weeks ago. Then you ask the data team why revenue dropped and wait for a reconciliation.”
With AltusVine
“You see the portfolio change the same day a qualifying trajectory shifts, with the likely contributing signals and their evidence attached for review.”
How it connects
A clear path from data to attention.
1
Connect
Product analytics, billing, CRM, and support systems through read-only connections.
2
Understand
Usage, spend, and engagement become a per-account trajectory with confidence and data-readiness context.
3
Act
Customer Success and growth teams get a ranked worklist instead of scanning every dashboard for a metric that moved.
Trust note
Useful intelligence without surrendering control.
Read-only by design. No production writes, no automatic customer actions, and no opaque health score standing in for evidence.
See what a 90-day audit of your accounts could surface.
Build the business alignment that helps you move faster, see further, and lead what comes next.