01
Growth can hide deterioration underneath
Follow a relationship from $1,000 to $900 to $700 to $500 even while other customers expand and the company-level revenue line keeps climbing.
90 days agoToday
All solutions
For SaaS and subscription businesses
Most of your customers are not individually watched. That does not mean nobody should be watching.
A SaaS company can be growing while individual customer relationships quietly fall apart underneath it. The signal is rarely missing; aggregation dilutes it. AltusVine keeps each relationship's history in view and shows when ordinary changes start pointing in the same direction.
The pattern
Customer A drops by half while Customer B expands 20%, Customer C churns, and Customer D doubles. The topline still looks healthy. That is what aggregation is designed to do: answer how the business is doing, while erasing which relationships are quietly changing and why.
Spend compressionUsage narrowingActivity-gap expansionExpectation gaps
What becomes possible
Move from scattered signals to a place where judgment can start.
02
Ordinary events become a pattern
Connect a most-active user leaving, a repeated support question, and narrowing product usage across months. None is alarming alone; together they can show a relationship losing momentum.
Attention queueImpact
Northstar Labs$12.5k
Orbit Works$8.2k
Pioneer HealthWatch
03
A relationship history, not a black-box score
See the observations, time windows, and source context behind a surfaced customer. Missing evidence stays visible, and no single event is forced to carry the conclusion.
Evidence chain
Observed
Spend contracted over three periods
Spend contracted over three periods
Associated
Usage breadth narrowed to one workflow
Usage breadth narrowed to one workflow
Unknown
Support context is not connected
Support context is not connected
04
Attention before the customer is gone
Rank relationships by change, potential impact, confidence, and recency so teams can focus on what is still reversible rather than explain what already happened.
AccountPeer cohort
Before
“The company is growing, so the dashboards look healthy. Months later, you discover that one customer went from $1,000 a month to $500, a key user left, and product usage narrowed to one workflow. None of those changes looked alarming on its own.”
With AltusVine
“You see when individually ordinary changes begin pointing in the same direction, with the relationship history and evidence organized while there is still time to act.”
How it connects
A clear path from data to attention.
1
Connect
Product analytics, billing, CRM, and support systems through read-only connections, because the pattern rarely lives in one system.
2
Understand
Usage, spend, support history, and relationship context become a customer trajectory rather than a set of disconnected events.
3
Act
Retention and growth teams get a ranked worklist of relationships that need judgment, instead of waiting for churn or scanning every dashboard.
Trust note
Useful intelligence without surrendering control.
Read-only by design. No production writes, no automatic customer actions, and no opaque health score standing in for evidence.
See what your customer relationships are already telling you.
Build the business alignment that helps you move faster, see further, and lead what comes next.